See how Vinali transforms challenges into growth. From legal intake to tech migrations, our outsourcing case studies prove how we deliver compliance, scalability, and measurable ROI across Latin America.
When results speak
Louder than Promises
Each case study shows how Vinali drives impact, cutting costs, streamlining intakes, and scaling teams fast. Unlike generic BPOs, we’re U.S.-founded with operations across Latin America, bringing:
Compliance-first operations: ISO 27001, HIPAA, labor law frameworks
Retention-focused, bilingual LATAM professionals aligned with U.S. hours
An integrity-based ‘no work = no charge’ billing model.
Legal Case Study:
Farah & Farah
Challenges Before Partnering
Long wait times during intake
Repetitive inquiries without resolution
Low client satisfaction
What Vinali Implemented
24/7 bilingual intake team across LATAM
Empathetic, tailored responses
QA-backed role hierarchy
Key Contributions & Impact
Boosted qualified lead conversions
Reduced bottlenecks
Allowed U.S. attorneys to focus on core cases
Insurance Case Study:
SageSure
Challenges Before Partnering
No KPIs or daily metrics
Lack of tracking and QA
Underperforming intake
What Vinali Implemented
LATAM-based team leaders + SOPs
QA reviews with performance targets
Production tracking system
Key Contributions & Impact
3,300+ tickets processed weekly
25% of operations outsourced to Vinali
Agents cross-trained across departments
Healthcare Case Study:
Infusion Therapy Company
Challenges Before Partnering
AR collections lagging
Billing delays
Staff turnover
What Vinali Implemented
Regional LATAM team of collectors, billers & posters
Structured workflows for compliance
Key Contributions & Impact
AR collections reached 133%
$9M submitted monthly
$2.5M consistently posted
Partnership:
PetMeds
Challenges Before Partnering
Needed scalable nearshore customer care
Maintain compliance + service quality
What Vinali Implemented
Built 70-agent team across LATAM
Centralized account management, QA & IT support
AI-driven training & retention system
Key Contributions & Impact
$2.1M annual savings for 70 agents
Boosted performance with AI-powered QA
Choose Vinali for a Cost-Savings snapshot
U.S. agent: $27/hr ($56K/year)
Vinali LATAM agent: $13.50/hr ($26K/year)
Savings: $2.1M annually for 70 agents
Billing with integrity: pay only for productive weeks
What our clients say
“Working with Vinali has been fantastic at every step of the process. They've helped us secure incredibly talented people that are very caring and passionate about their work, and they’ve had a significant impact on our business."
“I love Vinali's culture! That's probably the main reason we chose Tree Care Office (TCO). Our values of safety, integrity, hard work, and generosity align with TCO's values, especially as our core beliefs as a Christian company.”
“I see two strengths in the Vinali team. First, they have a strong collaborative culture, they work well together. Second, it's great to have a variety of opinions and to be able to work on my vision, support it and change tactics to improve it.”
YOU ARE NEVER ON YOUR OWN WITH US. From day one, you get a dedicated expert by your side, guiding, optimizing, and making sure your business doesn't just run, but grows. Because your success isn't just our goal, it's our business.
