About Us

WHO WE ARE

Vinali Group is a U.S. nationally certified minority woman-owned business enterprise with near-shore business process outsourcing (BPO) in healthcare revenue cycle management, virtual assistants, contact center, consulting, recruitment, and staffing services. We strive to constantly pursue excellence and award-winning service at a low cost, making your company a top priority.

OUR MISSION: SERVICE, TRANSPARENCY, PASSION

To honor Christ by becoming an extension of our clients’ teams by serving them with unparalleled service, transparency and passion.

Why Colombia

Colombia is only a three+ hour flight from Florida.

Colombian culture, being in the Western Hemisphere is highly influenced by American culture where two in three college graduates speak English and are immersed in American mainstream trends and traditions.

Colombian infrastructure concerning connectivity and transportation and security are highly advanced and efficient.

Colombian accent when speaking English is easier to distinguish and understand versus most other accents originating from other countries due to familiarity. There are 60.5 million Hispanics in the US in contrast to 4.1 million people of Indian origin in the United States.

OUR PRINCIPLES

Vinali Group is founded on three key principles:
1. Culture of excellence
2. Efficiency across all business processes
3. Operational Savings to our clients.

The premise of our business is people. Establishing teams with a winning culture is the catalyst to our success. A winning team takes pride in performing at high levels, builds off the synergy of like-minded team members. Hence, constantly seeks a way to outperform established goals and objectives. As a result of constant process improvement, operational costs are passed through to our clients. The end result achieved through our emphasis of these three pillars is more cases closed, shorter resolution turnaround time, and excellent client service experience provided.

OUR WHY

We are in the people business, and how we treat each other makes the difference.

Because of our faith in Christ, we believe:

– Every person deserves to be treated with respect and dignity
– Every need deserves to be filled with excellence and efficiency
– Every transaction deserves to be conducted with complete transparency
– Every day and every task deserves to be lived out with passion

CERTIFIED

Vinali is proud to be an American certified Minority Hispanic Woman Owned Business.

INTERNAL

Information and Security Policy

Process Map

Vinali Org Chart

Política General de Tratamiento de Datos